FAQ'S
 

How are your prices so low?

We have invested heavily in an infrastructure that is well automated and commercially driven. We have our own warehouses and produce all the products ourselves cutting out the "middle men", which allows us to pass on much lower prices. We never compromise on quality and the result is a business that is sustained on volume and repeat business.

How long will I have to wait to receive my order?

We don't believe customer should have to wait several weeks to receive their orders, which is why we have taken the position of keeping the majority of items in stock at our UK warehouses. Of course there will be a small percentage of products that are out of stock or need to be "specially produced", and in these cases, you may need to wait a little longer.

Do you deliver to Europe?

Yes, we deliver to all European countries, and if the item is in stock delivery should take place in 2-4 working days. A full tracking number is provided so you can follow its progress in real-time.

Do you have a showroom?

Yes we have two showrooms located in London! We know how important it is to see and try before buying, but we also believe it gives assurance to our customer who buy from us that we are not the same as our competitors who hide behind the internet, but a reputable company with a bricks and mortar presence.

What is the quality of your products like?

We take great pride in our products which are all made to a high standard of quality. We also take great care in packaging our products to ensure they are not damaged during transit.

How are my items delivered?

We use a range of courier partners who are responsible for our deliveries. Delivery takes place within 1-3 working days for UK Deliveries and 2-5 days for deliveries within the European Union. Usually large items like sofas will be sent by pallet; however the majority of other items will be shipped by couriers such as DHL, FedEx and DPD.

Can I collect my order?

Yes. Our warehouse is located in SE18 London, and is open Monday to Friday 9am to 5pm. Collection of your order is free, and can be selected on the final stage of your online web order, however when collecting the goods, please contact us in advance so that your order can be prepared for your arrival.

What happens if I want to change my purchase?

You have 7 days to return your purchase in its original packaging and without any damage. You may exchange the order for another item, or receive a full refund. Please note that all shipping costs must be paid by you, the customer.

Which payment methods do you accept?

We accept payment via Credit Card (Visa, MasterCard and American Express), Bank Transfer & PayPal (PayPal payments are subject to 2% handling fee).

Can I pay on Delivery?

No. We are currently unable to offer this as our couriers are unable to provide this service.

Will I be supplied with a Tax/VAT Invoice?

Yes. You will receive a UK Tax/VAT invoice by email after placing your order, and again when your order is delivered.

I live outside the EU, do you deliver to me?

Yes, we do deliver throughout the globe; however our online system is unable to handle these transactions as shipping rates will need to be calculated manually. Please instead contact customer services who will be happy to assist you with your order.

Can I order by phone or email?

Yes. We are more than happy to take orders directly over the phone or by email.

Where are you products manufactured?

We source our models and artwork from suppliers across the globe, allowing us to deliver the very best quality products at our comparatively low prices. Our products are then assembled in our factories located in both China & Poland.

Do the items sold on your website come with any warranty?

All products supplied have a warranty of one year. We also give the option to extend the warranty against factory defaults for an additional 2 and 4 years, however you will need to contact customer services for a quote before you place your order. Aviator Brothers's liability under this warranty is to repair or replace (at its discretion) any part or product covered by this (or any implied) warranty free of charge.

Our warranty does not cover:

- Normal wear and tear;

- Damage arising from abnormal use, or abuse;

- Products which have not been maintained, or which have been modified;

- Any indirect or consequential loss.